SBC Combo Chair

We get it. You’ve got a lot of choice when it comes to online retailers. Here’s why we think you should shop with us at Pilates Powerhouse.

• Free Shipping on orders over £100 - view our shipping information page here
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns (*exception for some brands). View our returns policy here
• Great Service. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We handpick our products for quality, we know you’ll love them. 

If there is ever something wrong, we will go out of our way to resolve it, we are a small family run business and we want to do right by our customers.

Shipping is FREE on orders over £100 to customers within the United Kingdom if products are from a UK warehouse. There are some products in which there is a small shipping fee and/or installation fee which will be reflected at checkout. At Pilates Powerhouse we aim to provide the lowest cost possible for our customers and subsidise shipping costs as much as possible. However with some products there may be an exception due to differences with shipping fees from different suppliers. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your card for the purchase.  

As soon as we receive your order we automatically check with our suppliers to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment. If the shipment is predicted to be longer than 5 business days we will notify you of this immediately.

Order Shipment:

If your order is in stock and we process the charges to your card it will ship within three to five business days from the date of your order. If there are any delays from our supplier end, we will notify you of this via email. 

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. 

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@pilatespowerhouse.co.uk 

International Orders:

Please be aware that we do not currently ship our products internationally as these are made specifically for the United Kingdom market. This means that they require a 230V electrical system to function correctly. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrive damaged please send photos to support@pilatespowerhouse.co.uk then visit our Returns page and lodge your return claim online.

While we fully stand by every product that we sell, we understand that sometimes you may need or want to make a return. 

For full details on our returns policy please see our Easy Returns page.