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FAQ's

What is your returns policy?

Please see link to our Returns Policy HERE

How much is shipping?

Please see link to our shipping T&C’s HERE

Do you offer international shipping?

Unfortunately, we do not offer international shipping. To view more about our shipping policies please see our details outlined HERE

What should I do if I encounter a problem with my reformer?

If you encounter any problems with your Reformer, contact our customer service team for troubleshooting assistance. If the issue is covered under warranty, we will help arrange for repair or replacement. Please email us immediately if you have a problem with your product at support@pilatespowerhouse.co.uk

Do your products come with a warranty?

Yes, all our Pilates Reformers come with a manufacturer’s warranty. The length and terms of the warranty vary by model. Please refer to the specific product page for detailed warranty information.

Do you offer discounts for bulk orders?

If you are looking to make a bulk order or bundle, please reach out to our team via email or telephone directly and we can work with you to give you the best discount.

How long until I receive my refund?

If you decide you want to return your order, please email us at suppor@pilatespowerhouse.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.

What is Pilates?

Pilates is a form of exercise that focuses on strengthening the body with an emphasis on core strength. It helps improve general fitness and overall well-being.

What is a Pilates reformer?

A Pilates Reformer is a versatile piece of exercise equipment that consists of a bed-like frame with a flat platform (called a carriage) that rolls back and forth on wheels. It uses springs for resistance and can be used to perform a variety of exercises targeting different muscle groups.

How does a Pilates reformer work?

The Reformer works by providing resistance through a set of springs attached to the carriage. Users can perform exercises by pushing or pulling the carriage, using their body weight and the resistance from the springs to strengthen and stretch their muscles.

What are the benefits of using a Pilates reformer?

Using a Pilates Reformer can improve core strength, flexibility, balance, and overall muscle tone. It also supports proper alignment and posture and can help rehabilitate injuries by providing low-impact resistance.

What is a Pilates Cadillac?

A Pilates Cadillac, also known as a Trapeze Table, is a large piece of Pilates equipment that consists of a raised mat with an overhead frame. It features various bars, straps, and springs that allow for a wide range of exercises targeting different muscle groups.

What are the benefits of using a Cadillac?

Using a Pilates Cadillac can improve strength, flexibility, balance, and coordination. It offers a full-body workout and is particularly effective for core strengthening and rehabilitation purposes.

Are Pilates Reformers suitable for beginners?

Yes, the Pilates Reformer is suitable for all levels, including beginners. However, we would strongly recommended to start with a few sessions with a certified Pilates instructor to learn the correct form and technique.

How often should I do Pilates?

It depends on your personal fitness goals and schedule. Many people find that 2-3 times per week is effective for building strength and flexibility. However, even one session per week can be beneficial.

Can Pilates reformers help with muscle toning?

Pilates, a form of exercise that emphasizes controlled movements, breath, and alignment, can indeed contribute to toning your body. By targeting specific muscle groups and engaging your core, Pilates can help you develop long, lean muscles and improve overall body composition.

Can Pilates help with back pain? 

Pilates can be very effective in alleviating back pain through many ways including: Improving posture, enhancing flexibility, improving core muscles that help support the back as well as offering a means of exercising that is gentle and low impact on the back. 

How do I choose the right Pilates equipment for my needs?

Choosing the right equipment depends on your fitness goals, budget, and available space. Our friendly team can help guide you through the selection process based on your specific needs.

How do I maintain my Pilates equipment?

Regular maintenance includes wiping down the frame and carriage after each use, checking the springs and straps for wear and tear, and lubricating the wheels and tracks periodically. Refer to the user manual for detailed maintenance instructions.

How often should I replace the springs on my Reformer?

Spring replacement depends on usage and wear. Generally, springs should be inspected regularly and replaced every 18-24 months for frequent users, or sooner if you notice any loss of resistance or damage.

What factors should I consider when buying a Pilates Reformer or other Pilates equipment?

When buying a Pilates Reformer, the top factor to consider – beside budget of course is the size and if you have the right space for the equipment. To help with this decision, we would suggest measuring everything out before purchasing. Other things to consider is what kind of frame material you would like, carriage comfort, spring resistance levels and adjustability.

What Reformers would you recommend for home use?

Home Reformers are typically more compact, lighter and sometimes foldable making them easier to store. At Pilates Powerhouse we have a couple of options available for home use some of which are foldable. Please see link here: HERE

Can a Pilates Reformer be folded or stored away?

A foldable Pilates Reformer has numerous benefits, especially for those who have limited space or a need for portable fitness equipment. Check out our folding Pilates reformer HERE

What are the differences between the product features of the Set Pilates Facile and Master Wood Reformers?

The Master Wood models differ from the Facile reformers through the Master Wood models footbars being more advanced. The Master Wood models footbar can be adjusted both horizontally and angularly, meaning it travels on the frame and can be moved up and down. This can be particularly helpful to find 90 degrees on the hips for people over 190cm height or for people lower than 150cm.

What are the differences between the SEC and SECR-S Cadillacs?

The SEC Cadillac does not have a reformer on the base - it is a fixed base which doesn't move. The SECR & SECR-S Cadillac Reformer's have a reformer as the base. This enables you to combine movements and exercises you would normally do with a reformer, alongside the exercises and benefits of the vertical bars/tower options provided by the Cadillac frame.

What are the benefits of vibration training? And does it really work?

One of the most common questions that we get is “Does it really work?” The answer is yes, Power Plate is used by world class athletes like Serena Williams, F1 race car drivers, PGA golfers, NFL players and everyday folks. The precision wave technology these products are designed with helps you: burn fat, tighten skin, increase strength, improves your core and bone strength, improves flexibility and activates more muscles. Browse our Power Plate collection HERE

Are Power Plate products just for athletes?

No, our Power Plate range are designed for the benefit everyone from all fitness levels and backgrounds! The benefits making these products incredibly versatile.

Do the vibrations hurt?

The vibrations are not overpowering or aggressive. They are specially designed to assist with training without being uncomfortable or painful.

Are the Power Plates loud?

No, each product has been designed so that it is not annoyingly loud. The Power Plate is remarkably quiet and designed for home use.

Do you offer Power Plate bundles?

Yes, if you are seeking to make a bulk order or create a bundle, please contact us directly and we can see what discount we can offer you.